Posts Tagged 'Customer Relationships'

I recently attended a Webinar sponsored by What They Think.com titled “Q2 Economic Webinar with Dr. Joe Webb”.

The webinar focused on the current economic standings of the printing industry and future forecasts. It comes as no surprise to anyone that that the printing and publishing industry as a whole are feeling the effects of the economy. Year over Year employment has dropped on average 12.5% for printing production and 8.8% for publishers.

The ...

At some time during your management experience, you’ve probably had that web site project that just won’t end.  The project scope changed about a dozen times throughout the project and although completed and launched, just can’t quite get to the final project sign off.  What do you do?

Good customer service practice says you keep at it until the customer is satisfied. But are you and the customer really putting the necessary effort into the project at this stage?

As a project ...