Posts Tagged 'Customer Relationships'

Building a community for your customers, members or employees can be a benefit to your organization.  Communities are a great way to:

• Facilitate open, two way dialogue with your audience
• Obtain direct and immediate feedback about your product or services
• Extend product reach and open new market opportunites
• Deliver information to customers and partners quickly and efficiently

By creating a community, you have the ability to not only reach your target audience and encourage the interaction listed above, but establish yourself as a leader and ...

It amazes me how little large, well known companies focus on customer service.  Is this because they feel that their name is branded and that they’ll receive sales regardless of their customer service or because they just don’t care that you’re spending your hard earned money at their company?

Recently, I had two different experiences with 1) a well known internet company and 2)  a company that isn’t so well known.  I made purchases that were “guaranteed” to arrive by a ...

The cell phone industry is growing daily with new types of cell phones (called smartphones), applications and new technologies that enable us to stay in contact easily with this very portable device.  As the HTC “You” commercial says, it’s the first thing we see in the morning, it is always within arms reach and the last thing we see at night.

With this in mind, technologies are evolving to include group activities for your cell phones. Group activities ...