What is “Value-Added”? According to Wikipedia, “Value Added refers to the additional value of a commodity over the cost of commodities used to produce it from the previous stage of production …”
Enough of the technical definition – What is Value Added and how can this be of benefit? Value Added is defining yourself as being a value to your client. 
This can be in the way of ...
Continue Reading →At some time during your management experience, you’ve probably had that web site project that just won’t end. The project scope changed about a dozen times throughout the project and although completed and launched, just can’t quite get to the final project sign off. What do you do?
Good customer service practice says you keep at it until the customer is satisfied. But are you and the customer really putting the necessary effort into the project at this stage?
As a project ...
Continue Reading →Posted by: Dexter Sharon
By most standards, a good customer is a customer that keeps coming back and buying our product and service. We love these customers – they contribute to our steady sales without much effort.
But — what really makes a good customer? Is the customer who keeps returning to buy our product with little interaction a good customer? Or is the customer who asks questions on pricing, product, or supplies feedback (good or bad) the good customer?
The good customer is the one ...
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