Internet usage, smartphones and social media have become more popular and show a steady increase in popularity not only from personal use but from business marketing as well. The below graphic displays B2B and B2C companies Social Media profiles and the popularity of social media in business marketing.

The emarketer.com reports that Social Media Marketing spending for B2B and B2C businesses is projected to increase over the next several months and years.  Customer Relationship Management and Brand Building will be the focus of business social media marketing practices as these play key roles to a company’s success.

Technology, internet and smartphones are the content delivery mediums today and your marketing needs to adjust to reach your target audience. Not quite sure where to start?

1. Start with a plan, who is your target audience and what is your message?
2. Make sure that your website is up-to-date and relays your company message.  Is your web site smart phone readable and friendly?  Can users interact with your website via their smart phone and current web browsers easily?  These are important as trends show that 83% of adults have cell phones or smartphones and, among them, over 35% have access the internet via their phone.
3. Create a Social Media Strategy – see related post with strategy and social media sites information found at: http://www.isisinternettechnologysolutions.com/social-media/social-media-adventure-continued/
4. Initiate Marketing Plan – how are you going to reach your target audience with your message? Social Media is certainly an item that will be used but there are also alternatives such as Personalized Email Campaigns and Personalized URL’s. These provide an alternative to customary print marketing and are personalized and targeted to that specific person or persons vertical market, enabling you to target your marketing message.

The key is to plan your marketing strategy, ensure that your message is reaching your target audience and engage your audience with your brand and customer relations.   Getting involved in Social Media is more than just posting, but involves interaction and getting to know/responding to your consumers.

With this in mind, technologies are evolving to include group activities for your cell phones. Group activities will include creating groups (i.e, family group, marketing group, new prospect groups, etc.) and then being able to either send a text to that group, leave a phone message for each individual within the group, email the group, or schedule a conference call for the entire group to attend directly from your cell phone.

This ability presents itself with endless possibilities and ideas on how to stay in contact with your members, prospects, family, etc.  Business will be able to use this ability easily for quick messages to members, updates, and meeting information. Small businesses will be able to connect to their sales and prospects with marketing items, etc. and staying in touch with family and friends will be more efficient.

Which cell phone carriers and when will this be available?  Unfortunately, this hasn’t been released as of yet, but the idea and concept presents itself with ideas and opportunities that will be beneficial to those who embraces new technologies.

1. Recognize and Reward – Offer employees incentives to take that extra step in customer service.  Offer awards and/or prizes based on customer feedback or product satisfaction.
2. Staffing – Ensure that your staff is well qualified and skilled to lend themselves to reinforce your brand.  During employee training, make brand identity a key component.
3. Employee Feedback – Share your ideas/brands and plans with your employees and offer them with the ability to ask questions and provide feedback.  Feedback is a great way to open communication, ensure that employees are working for the same goal and provides employees with a vested interest since their feedback is being sought and acted upon.
4. Measure Performance – Reach out to customers, media and vendors to check to ensure that your message and brand is being conveyed appropriately.

Building your brand isn’t something that is only done externally through Social Media, Meetings, your website, etc., but comes from within as well through employee interaction with customers, vendors and the general public each and every day.

These are powerful results and only proves that networking is the key to any successful person or organization.

Networking does take time and effort and can be done using a few different mediums. These could include:

Social Media – Twitter, Facebook, YouTube, etc.  Get your name and organization out there in the mainstream and interacting with clients, consumers or people with the same interests;

Blogging/Website – Keep your website content updated and have a blog where you provide your users with relevant and useful information;

Groups – Join Groups and interact. Twitter, Facebook, LinkedIn all provide Groups that you can view/join and meet and interact with people within the group;

Organizations – Join Organizations that are of interest to you or your organization. Take some time and attend the events that they offer and meet/mingle with the other members;

RSS Feeds and Blog Updates – Subscribe to your favorite websites or blogs RSS feeds so that you are kept up-to-date with the latest and greatest news.  Comment on the posts and interact with the other subscribers when able.

The key to networking is creating friends and fans that would recommend you to their fans and friends.  Meeting these friends/fans does require time, but worth the effort.  Take a minute and say hello.

Most member and client contact lists contain one contact for each company. Why is this?  What if that contact moves to another company, leaves the job, is fired, etc.? Who do you contact then?

It is always a good strategy to not only have the person that you consider your key contact/member but also ask for an alternate contact name, title, etc. at the same company.    This enables you to not only grow your list, but also provides you with the ability increase your visibility into other areas of the company.

This really isn’t that difficult to do.  Ask your main contact or member to recommend other people in their organization that may be interested in your services and/or information.  I’m pretty sure that you will receive a positive response from your contacts/members to this question with a listing of a few different contacts.

When visiting with your client, ask them if it would be possible to show you around their facility and introduce you to other departments.  If you have a good relationship with your contact this should be a no brainer and present you with a great opportunity to meet other contacts within the same organization.

One thing I’ve learned over the years that organizations (especially associations) have many layers and many decision makers for various departments.  In most cases, your contact, who may be in the member services department, doesn’t communicate the wonderful products and services that you offer with the IT or Publishing Department.  This relates to lost opportunities and sales.

Asking current members to recommend persons that they feel may be interested or providing them with the opportunity to “forward to a friend” some materials is another way to help increase your list.  This is easily done if you provide targeted member materials via cross media campaigns, meetings/announcement, etc. that you may be marketing to your members, etc.  Adding an option that enables your member to “forward to a friend” allows the member to send the information along and possibly entices the friend to join as well, but also provides you, through programming, to collect the “friends” contact information for marketing.

Multiple contacts within any organization are great ways to strategically build and maintain a valuable marketing list.   Don’t let these opportunities get by you.  Updating your list is the best way to make sure that you have a list of value that will provide you with many opportunities for years.