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Is a community for you?

written by Sharon Dexter - May 7th, 2010
May 07

Building a community for your customers, members or employees can be a benefit to your organization


Customer Service and the Impact on Sales

written by Sharon Dexter - February 17th, 2010
Feb 17

It amazes me how little large, well known companies focus on customer service. Is this because they feel that their name is branded and that they’ll receive sales regardless of their customer service or because they just don’t care that you’re spending your hard earned money at their company?


Direct Mail Marketing in the Association Industry & Membership Trends

written by Sharon Dexter - August 28th, 2009
Aug 28

I recently came across a survey report that was generated by Marketing General Inc.  They conducted a survey, of over [...]


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