Archive for 'Customer Management'

At some time during your management experience, you’ve probably had that web site project that just won’t end.  The project scope changed about a dozen times throughout the project and although completed and launched, just can’t quite get to the final project sign off.  What do you do?

Good customer service practice says you keep at it until the customer is satisfied. But are you and the customer really putting the necessary effort into the project at this stage?

As a project ...

With the current economy and the need to reduce overhead costs it may be a good idea to begin considering outsourcing your web project needs to a vendor/consultant.  

Let’s face it, we all know the situation with the economy and the need to cut costs internally as much as possible.  Last week layoffs surged to over 300,000 since late August 2008 (see Techcrunch article for specifics http://www.techcrunch.com/2009/02/17/tech-layoffs-surge-to-300000/) with more layoffs announced and in all probability, more coming.

With ...