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Customer Service and the Impact on Sales

written by Sharon Dexter - February 17th, 2010
Feb 17

It amazes me how little large, well known companies focus on customer service. Is this because they feel that their name is branded and that they’ll receive sales regardless of their customer service or because they just don’t care that you’re spending your hard earned money at their company?


Smartphones & staying in touch with groups/members

written by Sharon Dexter - December 3rd, 2009
Dec 03

The cell phone industry is growing daily with new types of cell phones (called smartphones), applications and new technologies that [...]


Building your brand from internal resources

written by Sharon Dexter - November 18th, 2009
Nov 18

When building and maintaining your brand, internal resources such as your employees are valuable assets since they are on the [...]


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