Archive for February, 2009

What makes a good customer?

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By most standards, a good customer is a customer that keeps coming back and buying our product and service. We love these customers – they contribute to our steady sales without much effort.

But — what really makes a good customer?  Is the customer who keeps returning to buy our product with little interaction a good customer?  Or is the customer who asks questions on pricing, product, or supplies feedback (good or bad) the good customer?

The good customer is the one ...

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Proposal Best Practices

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When preparing a response to an RFP you need to include any assumptions that you may have based your response on. This is a common practice and pretty much takes care of the unanswered or standard items that may come up but none-the-less, very important.

Ensure that you list all assumptions in as much detail as possible.  It’s OK if they are listed in more than one area of the response.  The more the better in some ...

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